1. When will I receive my order?
Orders are typically processed within 1–3 business days. Delivery times vary by location but generally take 5–12 business days depending on your region.
2. How do I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS. You can also track your package using the Track123 page on our store.
3. Can I cancel or change my order?
Yes, if your order hasn’t been processed yet. Contact us at kimbusiness89@gmail.com within 6 hours of placing your order for cancellations or updates.
4. What if I receive a damaged or incorrect item?
We’re sorry! If your item arrives damaged or wrong, email us within 48 hours of delivery with a photo and your order number. We’ll sort it out quickly.
5. Do you offer refunds?
Yes. Refunds are issued for items that are returned in original condition within 7 days of delivery. Please review our full Refund Policy for details.
6. Can I return my order?
Yes, returns are accepted within 7 days of delivery. Items must be unused and in their original packaging. Return shipping costs are the customer’s responsibility unless the product is defective.
7. How do I contact customer support?
You can reach us anytime at kimbusiness89@gmail.com. We typically reply within 24 hours.